Technical questions

1. Check the power supply: Safely verify if there is voltage at the connection point. If there's no voltage, this issue needs to be resolved first. Contact a certified electrician for assistance.
2. Check the lamp settings: If there is voltage, ensure the lamp is turned on and not set to the lowest dimming level (if dimmable).
3. Contact us for further assistance: If the fixture still doesn't work, we recommend contacting a service center near you.

1. First, check if the light source still works by testing it in another fixture. If the light source works well, proceed to step 2.
2. Check the power supply: Safely verify if there is voltage at the connection point. If there's no voltage, this issue needs to be resolved first. Contact a certified electrician for assistance.
3. If there is voltage at the connection point and the light source is working, also check if the lamp is set on a dimmed level (if possible).
4. If these steps do not resolve the issue, we recommend contacting a service center near you.

Every product has an economic value, so it's very likely that your old lamp can be repaired. Whether the costs are acceptable for an old lamp, you can decide for yourself. Here are 2 options:

1. You can send the lamp back to Steinhauer, but this must always be done through a service point. Consider double transport costs from the service point to the manufacturer and back, packaging costs, repair costs, and material costs. This can quickly amount to more than €120.00.

2. The service point may be able and willing to repair the lamp themselves. You can negotiate the costs and repair time directly with the service point.

Many of our products allow for adjustment of the light color. How this works depends on the model. Here are a few options:

• Dim to Warm: Press the dimmer button and the lamp will brighten or dim. Simultaneously, the light color changes.

• Adjustable Light Color Lamp: Press the dimmer button twice and hold it down the second time. The light color will automatically become whiter or yellower. Release the button once the desired light color is achieved and do not touch the button for 30 seconds. The lamp will then lock in this light color and subsequently dim in that color.

• Multiple Buttons: Some lamps have multiple buttons, one for dimming and one for adjusting the light color. There are various names for this function.

If you're unsure, please contact our customer service for assistance.

Many of our fixtures are equipped with built-in dimmers, which can be controlled using buttons on the fixture. These buttons usually operate as follows:

• Press the button briefly to turn the lamp on or off.
• Press and hold the button to adjust the brightness up or down.

If your lamp does not have a built-in dimmer, it can often be dimmed using an external dimmer. For advice on which external dimmer is suitable for your fixture, please refer to our service or sales points.

Please note: If a lamp has an integrated dimmer, it is usually not possible to dim it with an external dimmer.

To clean your lamp, you can use the following methods depending on the type of dirt:

• Dust: It's best to use a dry cloth to gently remove dust from the lamp. This is the safest and easiest way to keep your lamp clean.

• Grease Stains: If there are grease or stubborn stains on the lamp, you can use a cloth lightly dampened with lukewarm water and a small amount of mild soap (like green soap). Wipe away the dirt gently and then thoroughly dry the lamp with a clean cloth.

Please note: Avoid using chemical cleaners as they may damage the lamp. For safety, ensure the lamp is turned off and cool before starting to clean it.

Steinhauer complies with GPRS guidelines, download a signed statement here